365 Days Test Ride

Hi, so we can buy a wheelset than when the races are finish we can decide to give them back and get a 110% money back O.o?

Yes, you certainly could. But we’re sure that after you dominate your races, you’ll be more than happy keeping them :wink:

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We’ve recently had an increase in people taking us up on our 365 Day return policy, very near the 365 day mark. The policy was design to remove the risk from purchasing from Tokyowheel when we were an unknown company. Recently it seems as though this policy is being abused.

My thoughts are

  1. We increase price to compensate for these additional returns.

  2. We shorten the return period to something like 65 days.

  3. We don’t allow returns.

  4. We continue as is, and sacrifice programs for new products, sponsorships, and engagement activities for customers.

I think the best solution would be a shorter return window.

Any thoughts?

Keep in mind, that this doesn’t have anything to do with Warranty, our customs tax guarantee or the 110% money back on a return. We will always go above and beyond to help any customer that has any issues with our wheels.