Extreme caution about buying Tokyo Wheels – manufacturer warranty is the problem.
Tokyo Wheel will not warranty their manufacture defects.
AFTER ONLY TWO (2) MONTHS OF USE!!
Not possible to obtain a replacement wheel!
Expect weeks of Emails with days between a reply from Tokyo Wheel.
Many and several “sorry” but really do not support or replace a manufactured defective wheel.
My rear wheel the Sapim CX-RAY spokes were laced (assembled) incorrectly. The Epic 5.6 rear wheel has all spokes that were bent and assembled on the wrong side of the hub.
These spokes are the upgrade selection offered by Tokyo Wheel.
When climbing hills the rear wheel noise sounds like your gear selection is clicking.
I would expect that a reputable company would replace a defective product – but Tokyo Wheel has no inventory – this is the Tokyo Wheel response…“We build to order and have done for the entire history of the business”
Tokyo Wheel has directed me to wait 2 weeks for them to ship replacement spokes and nipples. Remove the rear wheel, remove the rear cassette (another cost). Then drive 65KM round trip (at my time, gas and expense) to my Local Bike Shop (LBS) deliver the rear wheel and parts, then return again to the LBS in several days (another 65KM). Pay the $100 + TAX or the labour to relace the rear wheel. Pay to install the rear cassette and wheel.
**Only GOD will hope that no issue occurs with the new nipples, spokes and the truing of the rear wheel as Tokyo Wheel will now blame the LBS!!!
– This is the Tokyo Wheel response…
“The quickest fix is if your LBS has them or you can find them locally to get them and then have your LBS relace the non drive side of the rear wheel. If you cannot source locally, it will take a little longer but we can send you new Sapim CX-Ray straight pull spokes and SILS spoke nipples to replace all of the non drive side of the rear wheel. Then you can have your LBS remove the old ones and relace with the new ones. Of course we would reimburse you for that expense”
I was extremely displeased with this response so now…
“The Operations Manager is now involved to make sure you are happy with the resolution to the lacing issue. Will be back to you soon with next steps. Thanks”
And again the same offer days later…
“We’re happy to pay for a relace, and for replacement spokes/nipples on the rear wheel. We can send these out to you if you like, or we can reimburse you if you’d rather source them locally”
Three (3) LBS that I contacted have all stated that they cannot believe that the rear wheel has not been replaced as this is a manufacture defect!!
Please please caution if you consider saving some dollars and placing an order for carbon wheels from Tokyo Wheel… “You get what you pay for” – meaning less cost but lower product quality and limited warranty support.